Frequently Asked Questions

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What services do you offer at My2020?

We provide a variety of health services including comprehensive eye exams, prescription glasses, contact lens fittings, children's eye care, myopia control, diabetic eye screenings, and dry eye assessments.
How can I book an appointment with My2020?

You can book an appointment easily by using our online booking system or calling one of our stores directly: Toowong: (07) 2142 1777 Yeerongpilly: (07) 2142 0861 Sunnybank: (07) 3344 2995
What should I bring to my first appointment?

Please bring a valid ID, your Medicare card (if applicable), and any previous prescriptions or relevant medical information.
Do you offer eye care for children?

Yes, we offer comprehensive eye care for children who are more than 4 years old, including vision screenings and guidance on maintaining healthy vision.
Do you accept private health insurance?

Yes, we accept most major private health insurance providers. Contact us to confirm if your insurance is accepted.
How often should I have my eyes tested?

We recommend an eye exam every 1–2 years, depending on your age and overall health, or sooner if you’re experiencing any issues with your vision.
What are the benefits of using My2020 for my eye care needs?

At My2020, we prioritize personalized care, advanced technology, and a wide range of high-quality eyewear options to ensure you see and feel your best.
What types of contact lenses do you provide?

We offer a variety of stylish and functional glasses, as well as contact lenses, including daily, monthly, toric, multifocal, and specialty lenses to suit different needs and prescriptions.
What are the benefits of premium lenses and coatings?

Premium lenses and coatings provide superior vision clarity, durability, and eye protection compared to standard options. At My2020 Optometrists, we offer high-performance lenses featuring: ✅ Sharper Vision: Advanced optics reduce distortions and enhance contrast, making everyday tasks like driving and screen use more comfortable. ✅ Anti-Glare & Blue Light Protection: Reduces reflections from screens and headlights while minimizing digital eye strain—perfect for professionals and students. ✅ UV & Scratch Resistance: Premium coatings protect your eyes from harmful UV rays while ensuring your lenses stay clearer for longer.
What should I do if I experience eye pain or discomfort?

If you’re experiencing any eye pain, discomfort, or vision changes, we recommend scheduling an appointment as soon as possible for an emergency eye exam.